Welcome to the future of insurance. People can get quotes as simple as clicking a button; manage a coverage — via a mobile app, and determine a policy premium depending on monitoring devices.
Having a mobile insurance app is a must-have nowadays. And it's not just words. We can prove it. First of all, users spend most (86% to be precise) of their Internet time in apps. And no wonder — smartphones are solving more and more of our everyday problems. Secondly, insurance software solutions improve customer experiences and open new business development opportunities for the insurance industry.
EuroAccident is an accurate example and one of our best projects in the field for digital transformation through mobile and cloud solutions. Intellectsoft’s top minds have created the app that became the cornerstone of the company’s digital strategy and met market demands. But let us first introduce our client.
Summary:
- The customer, EuroAccident, needed a mobile solution for its customers, brokers, and partners.
- Intellectsoft has developed a secure, scalable, end-to-end mobile solution that smoothly integrates with the company’s IT infrastructure and external APIs, and can be easily upgraded.
- Having won a Stevie Award in the category “New Service or Product” for the Insurance industry, EuroAccident’s digital transformation journey with Intellectsoft continues till today.
About the Client — EuroAccident
EuroAccident is a leading insurance provider in Sweden. A NASDAQ-listed company that has been operating since 1996, it offers an extensive range of health insurance options and health services to Swedish companies, helping them succeed with their health and work environment strategies.
Since December 2, 2019, owned by a consortium of investors led by the Swedish investment company Impilo AB. Their comprehensive approach to all facets of insurance and health helps to create profitable companies by fostering healthy employees and workplaces.
As the company’s website states: “The fact that 98 % of our health care clients would recommend us to their family and friends is proof that we are on the right track towards our vision.”
The Challenge: Lack of Customer Experience Initiatives
“We wanted to build a mobile app — we’d never had one before,” — says Henrik Andersson, EuroAccident’s IT Product Manager.
Besides this, the company leadership saw the demand for:
- Strengthening the relationship between EuroAccident and its customers and stakeholders
- Increasing the internal operational efficiencies by boosting the role of self-service and automated case processing
- Raising the level of service and improving the overall customer experience
After a profound analysis of the customer’s ideas, Intellectsoft team initiated a workshop series to begin the process of developing the native iOS and Android apps. Moreover, the client wanted the app to be “more than just a window,” so our industry leaders performed integration with the client's backend system and third-party partners.
The Solution: All-In-One Insurance App
EuroAccident aimed at creating a mobile solution for its customers, brokers, and partners. They wanted the app to be cloud-based, and user authentication goes through the Swedish mobile bank ID.
Intellectsoft has developed a secure, scalable, end-to-end mobile solution that smoothly integrates with the company’s IT infrastructure and external APIs, and can be easily upgraded.
The app allows clients to make claims, schedule appointments, and pay deductibles. Additionally, it simplifies a wide range of activities:
- Viewing request history
- Comprehensive appointment management of multiple procedures
- Scheduling
- Reminders
- Maps and others
It is also a scalable solution that safeguards the data of all parties involved in EuroAccident’s insurance process. Currently, our ongoing partnership is on the stage of planning the next version of the app.
Henrik Andersson had helpful comments to share about our work at Clutch:
“Intellectsoft seemed genuinely interested in us as a company and wanted to learn about our services. They visited with us on-site and engaged in a way that we appreciated. They spent a lot of time helping us figure out what we wanted. We’re happy with their work.”
The Impact: Better Insurance, Improved Lives
“They managed their team well and made sure we understood what was being worked on” — EuroAccident, Sweden’s leading insurance company.
Intellectsoft was pleased to win a Stevie Award in the category “New Service or Product” for the Insurance industry. Stevie is one of the most coveted business prizes. It is aimed to honor and bring to the public's attention the positive contributions of organizations and professionals around the world since 2002.
Our mobile solution helped EuroAccident perform a digital transformation of the company’s services. As a result, the app has allowed the company to strengthen the relationships with its customers and partners, as well as set the bar for providing digital insurance services in Europe.
“Intellectsoft managed their team well and made sure we understood what was being worked on,” said Henrik Andersson, project manager at EuroAccident. “We’re currently planning the next version of the app, which will have more features and functionalities.” You can also see the full review on Clutch.
Your Next Digital Journey with Intellectsoft
Since 2007, Intellectsoft has been developing impactful and award-winning apps for Fortune 500 companies and established brands. We delivered solutions to:
- Eurostar
- Jaguar Land Rover
- Universal
- EY
- Guinness and other companies
Learn more about the use cases in our Case Studies section.
Talk to our experts today to find out more about the topic and how your business or project can start benefiting from it!
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